FAQ
📌 IRIZARRY STUDIO – Frequently Asked Questions (FAQ)
What does [STORE NAME] sell?
[STORE NAME] offers digital products only, including downloadable graphic designs and digital assets.
No physical items are shipped.
How do I receive my digital download?
Your files are available immediately after purchase.
You will receive:
• An email with your download link
• Access inside your Shopify account under Orders
📩 If you don’t see the email, please check your spam or promotions folder.
Are these physical products?
No. All items sold by [STORE NAME] are digital downloads only.
Do you offer refunds or exchanges?
Due to the nature of digital products, all sales are final.
We do not offer refunds, exchanges, or cancellations once a file has been downloaded.
If you experience a technical issue, please contact us and we’ll assist you.
What file formats are included?
Each product description lists the included formats.
Most designs include high-resolution PNG files with transparent backgrounds.
🖤 LICENSE & SMALL BUSINESS USE
What license is included with my purchase?
Unless otherwise stated, purchases include a Small Business Use License.
This means you may:
✔ Use the design on physical or digital end products
✔ Sell finished products (shirts, stickers, planners, etc.)
✔ Use the design for your own brand or shop
You may NOT:
✖ Resell or redistribute the digital file
✖ Share or gift the file
✖ Sell the design as a standalone digital product
✖ Claim the artwork as your own
Can I use this for Print-on-Demand (POD)?
Yes — small business POD use is allowed, as long as:
• The design is applied to a physical or finished product
• The digital file itself is not resold or shared
Do you offer extended or commercial licenses?
If extended or commercial licenses are available, they will be clearly listed in the product description.
If you’re unsure, please contact us before purchasing.
What if I have trouble downloading my file?
If you experience download issues:
-
Check your email and Shopify account
-
Confirm the email used at checkout
-
Contact us with your order number
We’ll make sure you receive your files.
Do you offer custom designs or edits?
At this time, all products are sold as-is, unless custom services are explicitly offered in a listing.
How can I contact you?
📧 support@irizarrystudio.com
⏱ Please allow 24–48 business hours for a response (Monday–Friday)
By purchasing from IRIZARRY STUDIO, you agree to all shop policies and licensing terms.